Use the below enquiry form if you need to contact FSANZ. You can also subscribe to our newsletters and alerts. If you have a complaint about food quality, safety or contamination, please contact your local food regulatory authority.
Contact details
Our contact hours are Monday to Friday, 9am to 5pm (AEST/NZST), excluding public holidays.
Australia
Phone: +61 2 6271 2222
Post
PO Box 5423
Kingston ACT 2604
Australia
Office
Level 4
15 Lancaster Place
Majura ACT 2609
New Zealand
Phone: +64 4 978 5630
Post
PO Box 10559
Wellington 6140
New Zealand
Office
Level 2, Pencarrow House
1 Willeston Street , Wellington Central
Wellington 6011
Email enquiries
Food Standards Australia New Zealand (FSANZ) received thousands of enquiries a year. Some of these enquiries are complex and will take time to address. We'll do our best to get back to you as soon as possible.
The following enquiries should be directed to other agencies:
- Complaints about food quality, safety or contamination - contact your local food regulatory agency
- Licenses and food business permits - contact your local food regulatory agency.
- Administering requirements for imported foods - contact the Department of Agriculture, Fisheries and Forestry.
Use the below enquiry form for general, non-urgent enquiries related to the work of FSANZ:
Food recalls (Australia)
If you are a food business wanting to conduct a recall, please use the following contact details:
- (02) 6271 2610 (9am–5pm Monday–Friday)
- 0412 166 965 (5pm–10pm Monday–Friday, 9am–10pm Saturday–Sunday)
- food.recalls@foodstandards.gov.au
For assistance on public holidays and during our shutdown period (from Christmas to New Year's day), please call 0412 166 965.
State and territory food recall contacts Food recalls New Zealand
Food regulatory agencies
If you have a complaint about food quality, safety or contamination, or want information on food business permits or licenses, you will need to contact local food regulatory agency. See contact details below.
Subscriptions
Sign-up to Food Standards News, Food Recall Alerts and Notification Circular emails.